Gestión de la calidad universitaria: UNA visión desde la experiencia

The objective of this paper is to contribute with the study of quality management in a Higher Education institution and in its programs. The first part addresses the concepts of quality, leadership, evaluation, self-evaluation and accreditation. Then, we present the background of and achievement...

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Autores Principales: Sánchez Molina, Virginia, Hernández Salazar, Carlos
Formato: Artículo
Idioma: Español
Publicado: Centro de Investigación y Docencia en Educación (CIDE) 2004
Acceso en línea: http://www.revistas.una.ac.cr/index.php/EDUCARE/article/view/1178
http://hdl.handle.net/11056/5124
Sumario: The objective of this paper is to contribute with the study of quality management in a Higher Education institution and in its programs. The first part addresses the concepts of quality, leadership, evaluation, self-evaluation and accreditation. Then, we present the background of and achievements in the process of developing a high-level quality management at Universidad Nacional. Finally, the elements that must make up a quality management system are proposed.