Student Conflict Management: an Approach from Educational Administration

The administrative staff of educational institutions must become a resource to achieve mediation processes between different events both internally and externally of the institution. This staff will manage inherent actions in their duties and leads the group in achieving objectives. This requires fr...

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Autor Principal: Chacón Mora, Armando
Formato: Artículo
Idioma: Español
Publicado: 2015
Materias:
Acceso en línea: http://revistas.ucr.ac.cr/index.php/gestedu/article/view/8510
http://hdl.handle.net/10669/13089
Sumario: The administrative staff of educational institutions must become a resource to achieve mediation processes between different events both internally and externally of the institution. This staff will manage inherent actions in their duties and leads the group in achieving objectives. This requires from personnel skills that are not part of the ones related to planning, management, and institutional assessment, but also those concerning prevention and construction of strategies to help school community in order to prevent and minimize student conflicts and violence that threaten educational process. This article is based on a qualitative study conducted in a public institution of higher education in San José, Costa Rica, in 2010. This information was gathered through interviews, focus groups and observation. The information was provided by students, teachers and managers of the high school institution. In conclusion, this research determined the need of a plan for preventing and intervening in student conflicts educational institutions.